Privacy and cookies

Privacy and cookies2018-07-23T11:51:26+00:00

Website Privacy and Cookies Policy

Learn how we treat the information provided by you, our website visitors; what other information we gather and how we use it. And why we sometimes need to store “cookies” and how to prevent this. 

We are committed to ensuring the protection of your privacy, if you provide us with certain information by which you can be identified when using this website please be assured that your information will only be used in accordance with this Privacy Policy.

Apple Tree Care Home (‘our’, ‘us’ or ‘we’) are committed to ensuring the protection of your privacy and it’s important for you to know and understand how we will use and protect any information you give us through the use of our website, our social media, emails and eNewsletters. Our privacy policy aims to follow the current Privacy and Electronics Communications Regulation (PECR), or ePrivacy Directive, and the General Data Privacy Regulations (GDPR).

Effective from 22nd May 2018, and through subsequent updates, your information will only be used in accordance with this Privacy Policy. We reserve the right to alter this Policy without notice and therefore suggest that you check back from time to time to ensure you are up to date and happy with any changes made.

We may collect the following information:

  • name
  • contact information including email, telephone number and social media contacts, including but not confined to, Twitter and Facebook plus user’s IP address
  • demographic information such as address, post code
  • other information relevant to customers’ requirements, queries and comments

Why do we collect this information and what do we do with it?
We gather client information to better understand your needs and provide the best service possible, more specifically for:

  • our internal records
  • improvement of our services
  • periodical sending out of promotional emails regarding new or altered services or other information which we feel will be of use or interest using the contact details provided
  • the tailoring of this website according to requirements and visitors’ interests

Controlling your personal information
We will not lease, sell or distribute your personal information to third parties unless we have your permission or are required by law.

Safe and secure
This website has an SSL Certificate this shows trusted, secure and encrypted information exchange between browsers and webservers, websites and networks.

Any information shared with us digitally may be kept for up to 90 days, after which it will be deleted unless, you were/are/become a client, an employee or professional associate/supplier, whereby we will retain your information unless you ask us to remove it from our database.We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to External Websites
Our website contains links to other third party websites, which we feel may be of interest or use to you. Please be aware, however, that once you have left our website we do not have any control over these third party websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. Please take care and ensure you check the privacy policy or statement applicable to the website you’re visiting.

Cookies
In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.

This website provides information as a service to visitors and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies.

How Cookies Are Used
We use cookies on our website.  Cookies are small text files that help website owners give visitors tailored browsing experiences, thus optimizing the site’s efficiency for each and every visitor.  Many cookies are essential to the functionality of a website and without them the site may not seem to work properly. On our site we have Google analytics cookies.  These give us no personal information about you they simply help us to improve our site and give you the information you’re seeking.

Statistics Cookies

NAMEPROVIDERTYPEEXPIRES
_gaabbeylea.co.ukHTTP2 Years
_gatabbeylea.co.ukHTTPSession
_gidabbeylea.co.ukHTTPSession

Marketing Cookies

NAMEPROVIDERTYPEEXPIRES
collectgoogle-analytics.comPixelSession
r/collectdouble-click.netPixelSession

Unclassified Cookies

NAMEPROVIDERTYPEEXPIRES
cookie_notice_acceptedabbeylea.co.ukHTTP29 Days
SERVERIDcqc.org.ukHTTPSession

We may also stream our video content from the third party supplier You Tube.  Please view their privacy and cookie policy at: http://www.google.co.uk/intl/en/policies/privacy/

Google Analytics data retention is 38 months. You’ll find Google’s Analytics Privacy Policy here.
You can opt-out of Google Analytics cookies altogether by linking to this Google Analytics Opt-Out Add-on.

Privacy Queries, Data Removal and Complaints

You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.

Please contact adam.conroy@riccallcare.co.uk if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the https://ico.org.uk.

This is a statement of our Privacy Policy and is not a contract. For further information on data protection and the requirements of GDPR we encourage you to visit the ePrivacy Regulation and the ICO Guide to General Data Protection Regulation. 

Thank you.